good flats in the database, only the agency fee has to be paid in advance. All is convenient
Personalized. Not just a system but a person to talk to.
All very easy, efficient and lots of useful reminders.
You give a reassuring feeling that everything will be taken care of, for that I'm willing to pay a little extra. Your reminders were helpful, as well as additional info about the location.
The communication, email contact and opties to call when in trouble.
Your customer service team were outstanding, returned our call from Barcelona on a Sunday to answer our questions we had prior to our trip, we felt very reassured. Thank you very much.
clear guidance re location and check in.
Excellent service, I'd definitely use them again.
The communication was very good
Oh provided everything needed to arrange suitable accommodation and to make our first visit to Berlin a most enjoyable experience.
Didn't have much contact with the agency, but they answered my emails quickly and their web was easy to use.
Fantastic service, I'd use them agian!!
User friendly and good.
Easy to use the website. Every question was answered almost within minutes, even after office hours. Great info e-mails sent in the days/weeks prior to our trip.