Need to get in touch with us?

Planning a trip abroad can be stressful, and often it's the minor details that keep you awake at night. Whatever your query, we're here every single day of the year to help put your mind at rest. Contact us below.


To save you some time...

Why not check out our FAQs to see if your question is covered?

  • Bookings
  • How do I go about booking an apartment?

    Here are the steps from start to finish:

    1. Making your reservation

      Take a look at the pages of our apartments to find a property which you like. Enter your dates and details, and click on ‘book’, which will take you through to our booking form. You will see the full and final price of the reservation both at the top and at the bottom of the form. Just fill in all your details, including your payment details, and select ‘book now’ to complete your reservation.

    2. Making the pre-payment

      When you book your apartment we’ll ask you to pay an initial amount, called the ‘pre-payment’. You can pay this by credit card or by PayPal.

    3. Your booking confirmation

      We will send you an email confirming your booking, with all the details you need. In the GowithOh APP you will find all the booking details as well as a map with the location of the apartment.

    4. Paying the outstanding balance

      In the majority of cases, you will need to pay the outstanding rental and the security deposit on arrival at the apartment and in cash (and in the local currency)

      . In some destinations where it is necessary to pay a tourist tax, it will also be indicated how to pay it too. In some cases, apartment owners require the full payment (the pre-payment and outstanding rental) in advance. If this is the case, we will request from you the outstanding amount 45 days before your arrival date at the apartment. You can pay this amount easily either by credit card or PayPal.

      . Please bear in mind that the amount of the security deposit will need to be handed at the time of the arrival at the apartment in cash and in the local currency.

    5. Receiving the keys

      Please confirm your arrival time four days prior to your arrival at the apartment. Confirm this information directly to your contact person. You will find all contact details included in our booking confirmation. At the time of receiving the keys, you will be required to pay the remaining amount and/or the security deposit.

    Do I get an instant confirmation of my booking?

    How can I change my booking?

    How can I cancel my booking and will I get a refund?

    Can I book over the phone or by email?

    I want to find accommodation with a particular feature – parking facilities or one that allows pets, for example. How can I narrow down my search?

    I’m travelling with my children. How should I account for them in my booking?

    Do you charge any booking fees or commission?

  • Payment
  • How do I pay for my booking?

    Which methods of payment do you accept?

    Can I get a receipt/invoice?

    Are my credit card details safe when I make a booking?

  • Your 'Oh' apartment
  • How do I find out the apartment address?

    Is cleaning included in the price?

    Will my apartment have towels and sheets included?

    What cooking equipment can I expect to find in the kitchen?

    Do you own the apartments you rent out?

    What is the security deposit?

    What time can I check in and check out?

    When and where will I get the keys?

    Where should I leave the keys when I check out?

    Can I visit the apartment before booking it?

    How do we guarantee the quality of our apartments?

    What should I do if something goes wrong during my stay?

  • Reviews
  • Where do the accommodation reviews come from?

    How do I know the reviews are genuine?

    How can I leave a review after my stay?

  • All about 'Oh'
  • Can you tell me more about your company?

    Where are your offices located and how can I contact you?

  • City discounts
  • What are the discount vouchers and where can I use them?

    When will I receive my discount vouchers?

    How do I go about claiming the discounts?

    Do you plan to add new discounts in future?

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